In remote areas like Santa Teresa or Nosara, emergency services do not operate like they do in the US. Ambulance response times can be slow. When a guest cuts their foot on a reef or has a medical episode at 2 AM, they call the property manager, not 911.
The Liability of Inaction
An unanswered phone during an emergency is a disaster for your reputation and a potential legal liability. If a guest feels abandoned during a crisis, they will let the world know.
The Crisis Protocol
Signature Collection maintains a 24/7 emergency line staffed by bilingual professionals.
- Medical Network: We have direct lines to the best private local doctors and emergency clinics.
- Logistics Support: We can coordinate private transport or medevac helicopters if necessary.
- Incident Reporting: We document everything professionally for insurance purposes, protecting you from liability.
Provide safety, not just accommodation. Discuss our safety protocols with Francisco.